Terms of Service

Schaible’s Clean Team specializes in residential cleaning services, including:

• Weekly maintenance cleaning
• Bi-weekly maintenance cleaning
• Once-a-month maintenance cleaning
• Initial General Clean
• TTBD / One-Time Deep Cleaning, meaning Top-to-Bottom Deluxe deep cleaning
• Move-in / move-out cleaning
• Priority or capped-budget cleaning
• Approved add-on services, such as inside appliances or interior windows

All services are completed based on the agreed scope, work order, home condition, service type, and available labor time.

Recurring cleaning is designed to maintain your home on a regular schedule.

Recurring services are flat-rate, not hourly. Your price is based on the size of your home, service frequency, scope of work, and the condition of the home at the time of quoting.

To keep your flat rate consistent, the routine must stay consistent. If rooms, tasks, home condition, pets, occupants, or expectations change, your price or cleaning time may need to be adjusted.

An Initial General Clean and a TTBD / One-Time Deep Cleaning are more detailed than recurring maintenance cleanings.

An Initial General Clean helps prepare your home for recurring maintenance service when a full deep clean is not needed or not selected.

A TTBD / One-Time Deep Cleaning means Top-to-Bottom Deluxe deep cleaning. This is our more detailed deep cleaning service and is designed for homes that need a deeper first-time, occasional, or reset-style clean.

These services are estimated based on labor hours, square footage, home condition, requested tasks, and the information provided before service.

Estimates are not guaranteed final pricing. If the home takes more or less time than expected, if the condition is different than described, or if additional requests are added, the final invoice may be adjusted.

A Priority Cleaning or capped-budget cleaning means you have approved a specific amount of time, labor, or budget.

Our team will complete as much as possible within that approved time and budget. We will focus on the priority list in order of importance as conditions allow.

A capped-budget cleaning does not guarantee that every room, task, or requested item will be completed.

Pricing is based on service type, home size, frequency, condition, labor time, scope of work, and add-on services.

Recurring cleanings are flat-rate and are not billed hourly.

Initial General Cleans, TTBD / One-Time Deep Cleanings, priority cleanings, and move-in/move-out cleanings may be estimated by labor hours because every home is different.

New quotes or price adjustments may apply if:

• The home condition changes
• Service is stopped and later restarted
• Additional rooms, pets, people, or tasks are added
• The job requires more time or effort than expected
• The service frequency changes
• Visits are repeatedly skipped, cancelled, or rescheduled
• The requested scope changes from the original quote

Prices are guaranteed for 12 months unless the scope, condition, or frequency changes. Schaible’s Clean Team may issue rate increases with notice.

Payment is due when service is completed.

Schaible’s Clean Team requires a valid credit or debit card on file before recurring service is scheduled.

By scheduling service, approving a quote, or continuing service, you authorize Schaible’s Clean Team to charge the card on file for:

• Completed cleaning services
• Approved add-ons
• Extra labor
• Cancellation fees
• Lockout fees
• Skipped-visit adjustments
• Late fees
• Unpaid balances

If payment cannot be processed, future services may be paused until the balance is paid.

Invoices more than 7 days past due may receive a $25 late fee.

Tipping is never required, but it is always appreciated.

You may leave cash for your technician or ask the office to add a tip to your invoice.

We clean Monday–Friday during normal business hours.

Our office hours are Monday–Friday, 8:30 AM–5:00 PM. To respect our technicians’ family time, we do not schedule homes to be completed past 5:00 PM.

Arrival windows are meant to help you plan, but exact arrival times cannot be guaranteed. Delays may happen because of traffic, weather, prior home conditions, employee illness, cancellations, or other schedule changes.

You may contact our office at 908-914-1342 during business hours for updates.

Typical arrival windows:

• Morning appointments: approximately 8:30 AM–9:00 AM
• Afternoon appointments: approximately a 1.5-hour window

You may receive email and text reminders before your cleaning.

Please do not reply to the text reminder. Text replies are not received in the office and may not be seen.

For cancellations or schedule changes, please reply to your reminder email or contact the office directly.

We understand that life happens. However, last-minute schedule changes affect our technicians’ income and make it difficult to fill your cleaning spot.

To avoid fees, we require at least 2 business days’ notice before your original service date.

Cancellation and schedule change fees:

• 2 or more business days’ notice: no fee
• 1 business day before cleaning: $50 fee may apply
• Same-day cancellation or same-day schedule change: 50% of the cleaning fee
• Lockout or inability to access the home: 50% of the cleaning fee

Reliable schedules help us retain great technicians. This also helps our clients because technician retention increases the likelihood of keeping the same cleaner assigned to your home.

Our office is closed after business hours, on weekends, and on major holidays.

If you submit a cancellation or schedule change on Friday for a Monday cleaning, a $50 fee may apply.

If you submit a cancellation or schedule change after business hours on Friday or anytime over the weekend for a Monday cleaning, the same-day 50% cancellation fee will apply.

We do not respond to messages after business hours because we value our employees’ time off with their families.

Recurring cleaning depends on consistency.

If visits are repeatedly skipped, cancelled, or rescheduled, we may adjust the rate, move the client to a different frequency, require a reset clean, or discontinue service.

If 3 or more visits are skipped within 60 days, we may move the client to a monthly plan at the monthly rate or require a new quote.

Skipped visit adjustments may apply:

• Weekly skipped visit: +$10
• Bi-weekly skipped visit: +$15
• Monthly skipped visit: +$25

If someone in the home is actively sick, contagious, or has symptoms that could put our team at risk, please notify the office as soon as possible.

We may waive cancellation fees for illness at our discretion when notice is provided as soon as possible.

If our team arrives and discovers illness or health concerns that were not disclosed, the technician may leave or refuse service.

If Schaible’s Clean Team must cancel because of weather, unsafe roads, an employee emergency, or another unavoidable issue, we will do our best to offer 1–2 alternate dates.

Rescheduling depends on availability and cannot be guaranteed.

If an alternate date is not available, service may resume on your next regularly scheduled

Schaible’s Clean Team is closed on:

• New Year’s Day
• Memorial Day
• July 4th
• Labor Day
• Thanksgiving Day and the day after Thanksgiving
• Christmas Eve
• Christmas Day

November and December schedules are very tight. If your cleaning falls on a holiday, we will try to reschedule, but availability cannot be guaranteed.

Please make sure we can safely access your home during your scheduled arrival window.

Access may be provided by:

• Door code
• Garage code
• Lockbox
• Other approved entry instructions

We do not carry client keys. Access must be available on-site.

If we arrive and cannot enter, and no alternative access is provided, a lockout fee equal to 50% of the cleaning fee will be charged.

Our technicians need to work safely and without unnecessary distractions.

Please keep children, pets, visitors, and other household members away from active cleaning areas.

Excessive interruptions, distractions, or interference may result in skipped areas, additional labor charges, or discontinued service.

Please do not smoke around cleaning staff due to allergies and health concerns.

If a technician feels unsafe, threatened, harassed, disrespected, or unable to work safely, service will stop immediately and the full rate may still apply.

We love pets!

People-friendly pets may be left loose during cleaning. However, aggressive, reactive, anxious, or unpredictable pets must be secured before we arrive.

If pets are kept in certain rooms or kennels, those areas may be skipped until the next visit.

If our team arrives and encounters an unsecured aggressive or unsafe animal, we may pause or refuse service until it is safe. If service cannot continue, the cancellation or lockout fee may apply.

Schaible’s Clean Team is not responsible for pets escaping if they are not properly secured by the client.

Clients are responsible for monitoring their homes for pest activity.

If a visible infestation is present, including roaches, fleas, bed bugs, mice, or similar concerns, our technicians will refuse service until the issue has been professionally treated.

This counts as a cancellation, and a 50% fee may apply.

Please notify us in advance of any pest activity, rodents, mold, human waste, pet waste, bodily fluids, strong odors, or biohazard concerns.

We do not provide hoarding cleanup, infestation cleanup, mold remediation, biohazard cleanup, or hazardous waste cleanup.

The home must be safe for our technicians to work.

The home must have:

• Running water
• Working electricity
• Working plumbing
• Safe indoor temperature
• Safe floors and walkways
• Reasonable lighting
• Safe parking and entry access

If the home is too hot, too cold, without utilities, unsafe, or unsuitable for cleaning, service may be cancelled or stopped, and the standard cancellation or lockout fee may apply.

During winter weather, please provide a safe, cleared path to the home. If our team cannot safely access the home due to snow, ice, blocked driveways, or unsafe walking conditions, a fee may apply.

Schaible’s Clean Team brings professional cleaning products, tools, and equipment.

For liability reasons, we do not use client-supplied cleaning products or equipment.

Each bathroom must have a toilet brush available.

Our technicians cannot climb higher than a 2-step stool for safety reasons.

Our technicians are cleaning professionals, not professional organizers unless organizing has been scheduled as an added service.

Heavy clutter may prevent areas from being cleaned properly.

If counters, floors, sinks, showers, furniture, or other surfaces are not reasonably accessible, our team will clean what can be safely reached and may skip inaccessible areas.

Please pick up toys, clothing, dishes, paperwork, valuables, and personal items before your appointment.

For safety and liability reasons, our technicians do not move heavy furniture, appliances, large items, or fragile items.

If you want behind appliances or furniture cleaned, please move those items before your appointment.

Schaible’s Clean Team is not responsible for damage caused by moving objects.

Our technicians may decline to move or clean around items that appear unstable, unsafe, valuable, fragile, or improperly installed.

We will collect and bag household trash from agreed areas and place it in a safe location, such as the garage or outdoor bin, if accessible.

We do not remove trash from the property or transport trash in our vehicles.

We do not haul away moving debris, construction debris, large trash, hazardous waste, or excessive trash.

For move-in and move-out cleanings, the home must be:

• Completely vacant
• Free of personal belongings
• Free of trash and debris
• Supplied with running water
• Supplied with working electricity
• Safe for our technicians to access and clean

We do not clean garages unless requested and approved in advance for an additional fee.

We do not haul away post-construction debris, moving debris, furniture, trash, or abandoned items.

If the home is not ready when we arrive, the service may be limited, rescheduled, or charged as a cancellation.

For safety, liability, and service-quality reasons, Schaible’s Clean Team does not clean or handle:

• Animal waste
• Human waste
• Bodily fluids
• Diaper pails
• Mold remediation
• Hoarding conditions
• Pest or infestation cleanup
• Carpet shampooing
• Paint removal
• Construction debris removal
• Garages, unless approved in advance
• Chandeliers
• Electronics, including TVs, keyboards, smart devices, and computers
• Bunk beds, except changing linens if clean linens are laid out
• Mini blinds beyond dry dusting
• High or unreachable areas
• Hazardous materials
• Weapons or illegal substances
• Personal hygiene items
• Litter boxes
• Heavy lifting or furniture moving

These policies protect your home, our technicians, and the quality of service.

Please tell us before service if you have fragile, valuable, sentimental, antique, unstable, or irreplaceable items.

These items may be marked “Do Not Clean” in your work order.

Clients are responsible for securing valuables, cash, jewelry, collectibles, medication, personal documents, and delicate items before service.

Schaible’s Clean Team is not responsible for damage to items that are unstable, already damaged, loosely attached, delicate, improperly secured, or not disclosed before service.

Accidents can happen. Schaible’s Clean Team is insured, and any reported incident will be reviewed and documented.

Damage concerns must be reported to the office within 24 hours of service.

We will review the concern, technician notes, photos if available, and the condition of the item or area.

Schaible’s Clean Team is not responsible for:

• Pre-existing damage
• Loose or improperly installed fixtures
• Loose flooring, trim, caulk, grout, towel bars, shelves, or hardware
• Unstable furniture
• Delicate items left unsecured
• Items previously damaged or weakened
• Items our team was instructed to clean despite known risk
• Normal wear and tear

For quality control, training, safety, damage documentation, and service verification, Schaible’s Clean Team may take photos of:

• Areas before cleaning
• Areas after cleaning
• Areas we are unable to clean
• Pre-existing damage
• Unsafe conditions
• Excessive buildup or clutter
• Completed work

Photos are used internally unless written permission is given for marketing use.

We proudly offer a 24-hour satisfaction guarantee.

If you are unhappy with an area that was included in your agreed scope, please contact the office within 24 hours of your cleaning.

When appropriate, we will return to re-clean the area at no additional charge.

We do not offer refunds, but we will make reasonable efforts to make it right.

The satisfaction guarantee does not apply to:

• Areas not included in the agreed scope
• Areas skipped due to clutter or inaccessibility
• Areas affected after our team leaves
• Excessive buildup that could not be fully corrected in the approved time
• Priority or capped-budget cleanings where the approved time was not enough to complete all requested tasks
• Complaints reported more than 24 hours after service

We do our best to provide consistency. Recurring clients will usually have the same cleaning technician assigned to their home.

However, the same cleaner cannot be guaranteed. Illness, time off, training, weather, route changes, employee changes, or scheduling needs may require another technician to fill in.

All technicians are trained to follow your custom work order.

Reliable schedules help us retain great technicians and increase the likelihood of keeping the same cleaner assigned to your home.

Many recurring clients have one assigned technician.

Larger homes may have two technicians.

Initial General Cleans, TTBD / One-Time Deep Cleanings, move-in/move-out cleanings, or larger jobs may include 2–3 technicians.

Labor hours are calculated by technician. For example, 2 technicians working 2 hours each equals 4 labor hours.

Please contact the office before your appointment if you need to skip a room, add a project, change priorities, or adjust your routine.

This allows us to update your work order and alert your cleaning technician.

Last-minute requests may not be guaranteed and may require additional charges or a separate appointment.

All schedule changes, cancellations, complaints, requests, and service updates must go through the office.

Please do not give major service changes directly to the technician unless the office has approved them.

This protects the client, the technician, and the accuracy of the work order.

For cancellations or schedule changes, please reply to your reminder email or contact the office directly. Do not reply to text reminders because text replies are not received in the office.

Security cameras are allowed.

However, cameras should not be placed in private areas where a technician may reasonably expect privacy.

Audio recording may be subject to state law and should be disclosed in advance.

Cameras may not be used to harass, intimidate, micromanage, or interfere with cleaning technicians while they are working.

Schaible’s Clean Team invests significant time and resources into recruiting, hiring, training, certifying, background checking, managing, and supporting our employees.

Clients may not solicit, hire, contract with, or privately employ any current or former Schaible’s Clean Team employee outside of the company.

If a client solicits or hires an employee privately, services may be terminated immediately, and Schaible’s Clean Team reserves the right to pursue available remedies.

Schaible’s Clean Team and the client may end service at any time.

Schaible’s Clean Team may refuse, pause, or discontinue service if:

• The home becomes unsafe or unsanitary
• The client repeatedly cancels, skips, or reschedules
• The client has unpaid invoices
• Expectations exceed the agreed scope
• A technician feels unsafe or disrespected
• The client harasses, threatens, or mistreats staff
• The client smokes around staff
• The client asks staff to perform unsafe or prohibited tasks
• The client solicits or hires staff privately
• The home has pests, infestation, biohazards, or unsafe conditions
• The client repeatedly disputes agreed pricing or policies

If service is discontinued and later restarted, a new quote, reset cleaning, or updated pricing may be required.

Schaible’s Clean Team may update these Terms of Service at any time.

The most current version will be posted on our website.

Recurring clients will be notified of major policy changes when appropriate.

By scheduling, approving, or accepting service from Schaible’s Clean Team, you acknowledge that you have read, understand, and agree to these Terms of Service.

Our goal is to provide a professional, honest, reliable, and respectful experience for every client while protecting the technicians who care for your home.