We proudly offer a 24-hour satisfaction guarantee.
If you are unhappy with an area that was included in your agreed scope, please contact the office within 24 hours of your cleaning.
When appropriate, we will return to re-clean the area at no additional charge.
We do not offer refunds, but we will make reasonable efforts to make it right.
The satisfaction guarantee does not apply to:
- Areas not included in the agreed scope
- Areas skipped due to clutter or inaccessibility
- Areas affected after our team leaves
- Excessive buildup that could not be fully corrected in the approved time
- Priority or capped-budget cleanings where the approved time was not enough to complete all requested tasks
- Complaints reported more than 24 hours after service
