We understand that life happens. However, last-minute schedule changes affect our technicians’ income and make it difficult to fill your cleaning spot.
To avoid fees, we require at least 2 business days’ notice before your original service date.
Cancellation and schedule change fees:
- 2 or more business days’ notice: no fee
- 1 business day before cleaning: $50 fee may apply
- Same-day cancellation or same-day schedule change: 50% of the cleaning fee
- Lockout or inability to access the home: 50% of the cleaning fee
Reliable schedules help us retain great technicians. This also helps our clients because technician retention increases the likelihood of keeping the same cleaner assigned to your home.
