Terms of Service
At Schaible’s Clean Team, we believe that clear communication and mutual understanding are the keys to a smooth, professional experience for everyone involved — our clients, our technicians, and our office staff.
Our Terms of Service outline the expectations, policies, and procedures that keep our company running efficiently and ensure every cleaning flows seamlessly with our scheduling, payment systems, and team coordination.
We do not believe in locking our clients into long-term contracts or uncomfortable commitments. Instead, we operate under a mutual understanding — a written agreement that defines expectations for both parties while services are being used.
These terms exist to create transparency, minimize confusion, and prevent frustration.
✨ Expectations are everything — and when they’re clear, everyone wins!
We specialize in residential recurring cleaning services — offering weekly, bi-weekly, and once-a-month maintenance cleanings.
Your day and time are specifically reserved for your home, giving you peace of mind and priority service.
We also offer:
🧽 One-Time Deep Cleanings
🚚 Move-In / Move-Out Cleanings
🍳 Inside Appliance Cleaning
🪟 Add-On Services (such as interior window cleaning)
You’ll receive email and text reminders sent 3 days prior to each appointment.
Please refer to our Cancellation Policy for rescheduling details.
We take pride in providing reliable, pre-scheduled cleaning services that you can count on.
- Morning Appointments: 1-hour window between 8:30 AM and 9:00 AM
- Afternoon Appointments: 1.5-hour window to allow for traffic or scheduling changes
⏰ Our scheduling hours are Monday–Friday, 8:30 AM – 5:00 PM.
To respect our techs’ family time, we don’t schedule homes to be completed past 5:00 PM.
If you need a specific arrival time, just let the office know — we’ll do our best to accommodate.
- ❌ Cancel 48+ hours before = no charge
- ⚠️ Cancel within 48 hours = 50% charge of service total
- 🔒 Lockouts or same-day cancellations = 50% fee
If Schaible’s must cancel due to weather or emergencies, we’ll offer 1–2 alternate dates ASAP.
🔁 Repeated Cancellation Policy
If a client skips 3 or more visits in 60 days, they’ll be automatically moved to a monthly plan at the monthly rate.
Cancellations due to illness or COVID exposure are exempt from fees.
We totally get that life happens! But to keep your home in shape and scheduling balanced, skipped visits will have a small adjustment:
- Weekly → +$10
- Bi-weekly → +$15
- Monthly → +$25
Invoices are due upon completion.
Services may pause after 7 days past due, and a $25 late fee applies to overdue invoices.
All service details are discussed during your consultation and added to your work order after your first cleaning.
Need to skip a room, add a project, or make a change?
📞 Call or message the office before your appointment.
This ensures we can update your work order and alert your cleaning tech.
Last-minute requests may not be guaranteed.
Recurring services are flat-rate — not hourly — so your pricing stays predictable.
For one-time or initial deep cleans, pricing is based on labor hours due to varying home conditions.
Have extra requests? Contact us so we can adjust your schedule, instructions, or invoice as needed.
We use a solo-cleaning model for recurring clients — you’ll usually have one dedicated tech.
🏡 Larger homes may have two techs assigned.
🧹 Deep cleans or move-in/out jobs may include 2–3 techs, each working up to 6 labor hours.
Example: An 18-labor-hour deep clean = 3 techs for 6 hours each.
We strive for consistency! Your home will usually have the same cleaning technician.
However, due to route optimization, illness, or time off, another tech may occasionally fill in.
All techs are trained the same way and follow your custom work order, ensuring consistent, professional results.
Nope! We bring all eco-friendly products and tools needed to clean safely and effectively.
🧴 For liability reasons, we don’t use client-supplied products.
- Please ensure each bathroom has a toilet brush for sanitation.
- Your home must have running water and working electricity. If not our standard cancellation fee still applies.
- Cleaners cannot climb higher than a 2-step stool because of safety hazards.
😃Please inform us of mold, rodents, or human/pet waste.
Our team loves all fur babies! ❤️
You can leave your people-friendly pets loose during your cleaning.
If pets are kenneled or kept in certain rooms, we’ll skip those spaces until next time.
🐾 Pet details and locations are noted in your work order for safety and consistency.
⚠️ Aggressive pets must be secured.
If our team arrives and encounters an unsecured aggressive animal, we may pause or refuse service until it’s safe to proceed.
Clients must maintain and monitor their homes for pest activity.
If a visible infestation (e.g., roaches, fleas, bed bugs) is present, our techs will refuse service until it’s professionally treated.
This counts as a cancellation, and a 50% fee applies to cover the lost time.
We’ll collect and bag all trash and place it in a safe location — like your garage or outdoor bin, if accessible.
🚫 We do not remove trash from your property or transport it in our vehicles.
If you want behind appliances or furniture cleaned, please move them beforehand. We are NOT liable for floor or item damage caused by moving objects.
We require access to your home during your scheduled window.
Please provide entry info (door code, garage code, or lockbox) before cleaning day.
🔒 We don’t carry client keys — access must be available on-site.
If we arrive and can’t enter, and no alternative is provided, a Lockout Fee (50%) will apply.
For safety and efficiency, please ensure:
💡 All utilities (water & electricity) are turned on.
🚪 The property is completely vacant and free of debris.
🔺 We don’t clean garages unless pre-requested (additional fee).
🔺 We don’t haul away post-construction or moving debris.
We are closed on:
New Year’s Day • Memorial Day • July 4th • Labor Day • Thanksgiving and the day after • Christmas Eve and Christmas Day
🎅 November and December schedules are tight — if your cleaning falls on a holiday, we’ll try to reschedule but can’t guarantee availability.
Accidents happen! We’re fully insured, and any incident will be reviewed and documented.
If you have fragile or sentimental items, let us know during your consultation.
We’ll note them as “Do Not Clean” in your job instructions.
Yes — both you and Schaible’s Clean Team can end services at any time.
We reserve the right to discontinue service if:
- The home becomes unsanitary or unsafe
- Client expectations exceed agreed scope
- A tech feels unsafe on site
- The client repeatedly cancels or reschedules
- The client solicits or hires our staff privately
We do not permit clients to “poach” or hire our employees privately.
Doing so places our staff in an awkward and unfair position.
We invest heavily in hiring, training, and vetting our team — if a client solicits or hires an employee, services will be terminated immediately, and legal action may follow.
We proudly offer a 24-hour satisfaction guarantee!
If you’re unhappy with any area, contact us within 24 hours, and we’ll reclean at no charge.
We don’t offer refunds, but we’ll always make it right —
✨ “You don’t know what you don’t know!”
- Bunk Beds (we’ll change linens if clean ones are laid out.)
- Mini Blind Cleaning (dry dust only)
- Electronics (TVs, keyboards, smart devices)
- Hoarding or Infestation cleaning
- Carpet shampooing
- Chandeliers
- Paint Removal
- Animal Waste
- Diaper Pails
These policies protect your home and our team.
Tipping is never required, but always appreciated! 💚
Typical amounts range from 10–20% of your service total.
You can:
💳 Add a tip to your invoice — or
💵 Leave cash on cleaning day.
We believe in open communication.
If we update our policies, we will:
- 🖥️ Post the latest version on our website
- ✉️ Notify recurring clients of major changes
By continuing to use our services, you agree to the most current version of our Terms.
Our goal is always a professional, honest, and mutually respectful relationship with every client.
- Cleaners must be able to work without distractions
- Ensure children and pets are safely away from cleaning areas.
- Excess distractions may result in additional labor time charges.
- If a cleaner ever feels unsafe, service will end immediately and the full rate will apply.
- Please DO NOT smoke around cleaning staff due to allergies.
- Prices are guaranteed for 12 months.
- We reserve the right to issue rate increases with notice.
- New quotes may apply if:
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- Conditions of the home change.
- Service is discontinued and later resumed.
- The job requires significantly more time or effort.
💙 Thank You for Choosing Schaible’s Clean Team!
We’re honored to care for your home and make it shine — safely, reliably, and with integrity.