If someone in the home is actively sick, contagious, or has symptoms that could put our team at risk, please notify the office as soon as possible. We may waive cancellation fees for illness at our discretion when notice is provided as soon as possible. If our team arrives and discovers illness or health concerns that were not disclosed, the technician may leave or refuse service.

Schaible’s Clean Team is closed on: New Year’s Day Memorial Day July 4th Labor Day Thanksgiving Day and the day after Thanksgiving Christmas Eve Christmas Day November and December schedules are very tight. If your cleaning falls on a holiday, we will try to reschedule, but availability cannot be guaranteed.

Please make sure we can safely access your home during your scheduled arrival window. Access may be provided by: Door code Garage code Lockbox Other approved entry instructions We do not carry client keys. Access must be available on-site. If we arrive and cannot enter, and no alternative access is provided, a lockout fee equal to 50% of the cleaning fee will be charged.

We love pets! People-friendly pets may be left loose during cleaning. However, aggressive, reactive, anxious, or unpredictable pets must be secured before we arrive. If pets are kept in certain rooms or kennels, those areas may be skipped until the next visit. If our team arrives and encounters an unsecured aggressive or unsafe animal, we may pause or refuse service until it is safe. If service cannot continue, the cancellation or lockout fee may apply. Schaible’s Clean Team is not responsible for pets escaping if they are not properly secured by the client.

FAQs Archive - Page 2 of 15 - Schaible's Clean Team

Q: ⚠️ Safe Working Conditions

The home must be safe for our technicians to work. The home must have: Running water Working electricity Working plumbing Safe indoor temperature Safe floors and walkways Reasonable lighting Safe parking and entry access If the home is too hot, too cold, without utilities, unsafe, or unsuitable for cleaning, service may be cancelled or stopped, and the standard cancellation or lockout fee may apply. During winter weather, please provide a safe, cleared path to the home. If our team cannot safely access the home due to snow, ice, blocked driveways, or unsafe walking conditions, a fee may apply.